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Return & Shipping Policy

Return Policy

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For the safety of our customers, all sales are considered final. We take a lot of care to ensure your clothing arrives in sealed packaging, and for this reason, we can not accept returns on the used clothing. If exception is made: A valid receipt is required. Returns are accepted within 30 days of purchase. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

 

To be eligible for a return, your item must be unopened, unused and in the original packaging. We will ask you to send us a picture of the items you are wishing to return along with reason. This will help us ensure that our other customers are receiving our clothing in perfect condition. We may also ask that the damaged items be shipped back to us.

 

In this event, we will assist with the return shipment arrangements. To return your product, please reach out to sales@prettygirlboutiqueshop.com. If approved, you will be provided with return instructions. You will be responsible for return shipping costs. Tracking and insurance is advised. Sorry, shipping costs are non-refundable.

Shipping Policy

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Domestic Shipping: We are still working hard to get your orders processed and shipped in a timely manner. Please be aware that depending on the shipping destination, your package may experience delivery delays. Please contact us if you have further concerns.

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General Information

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  • We work to ship out orders the same business day or the next business day after the order has been placed. 

  • Tracking for your order is emailed to you once your order is shipped out. Tracking updates are available typically within 1 day of shipping out.

  • If your tracking shows that your package has not been delivered and there seems to be an unexplained delay in the delivery of your package, please feel free to contact us and we would be happy to help you.

  • If you wish to reship an unclaimed, refused, or undeliverable package you are responsible for the new shipping cost. Unclaimed, refused, or undeliverable packages that are returned to us will be processed as a return and the original form of payment will be refunded, less any additional shipping expenses.

  • We are not responsible for lost, misdelivered, or stolen packages, or packages that were sent to the address that was entered in at checkout that the customer failed to correct. If your tracking shows that your package has been delivered, please check with your neighbors and family members to make sure they did not receive it by mistake. Then feel free to file a claim with the appropriate delivery service.

  • We are not responsible for return shipping costs when returning items for a refund or for lost returns. When shipping a return without the label we provide, we recommend purchasing tracking and keeping shipping receipts for your records.

 

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